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Accessibility Statement
Our Commitment to Accessibility
We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to help users with various disabilities access our website effectively.
Compliance Status
Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We also aim to be compliant with the Americans with Disabilities Act (ADA) and the European Accessibility Act requirements. These guidelines and regulations explain how to make web content more accessible to people with a wide range of disabilities. We acknowledge that some aspects of our website may not yet achieve full compliance, and we are actively working to address these areas.
Accessibility Features Available
Our website implements the Accessibly App, which provides a variety of tools to enhance website accessibility:
Visual Adjustments
Bigger Text: Increase text size up to 3x for better readability (WCAG 2.1/1.4.4)
Bigger Cursor: Enhanced cursor visibility for easier navigation
Color Adjustments: Invert colors, adjust contrast, brightness, and saturation
Grayscale Mode: Convert website to grayscale for users with visual impairments
Hide Images: Reduce visual distractions for easier reading
Reading and Navigation Aids
Reading Line: Adds a guide line to help follow text
Reading Mask: Places a mask over text to isolate lines and enhance focus
Readable Fonts: Converts to highly legible fonts for better comprehension
Highlight Links: Makes links more prominent for easier navigation
Dyslexic Fonts: Special typography for users with dyslexia
Page Structure: Simplified layout options for easier navigation
Assistive Technologies
Keyboard Navigation: Full website control using keyboard (Tab, Shift+Tab, Enter)
Alt Text for Images: AI-generated image descriptions where manual ones aren't provided
Read Page Aloud: Text-to-speech functionality
Stop Animations: Pause motion content for users with vestibular disorders
Limitations and Feedback
Despite our best efforts to ensure accessibility, there may be some limitations. Content provided by third parties, user-generated content, or certain legacy pages may not be fully accessible. We are continuously working to improve our website's accessibility.
We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us. We are committed to addressing these issues promptly.
Technical Information
The accessibility features on this website are provided through the Accessibly App, which utilizes several technologies including HTML, CSS, JavaScript, and various frameworks to enhance accessibility. Our implementation strives to be compatible with major screen readers and assistive technologies.
Legal Disclaimer
While we strive to adhere to WCAG 2.1 Level AA standards and provide accessible content, we cannot guarantee that our website will be accessible to all users under all circumstances. This website is provided 'as is' without any representations or warranties, express or implied.
In no event shall we be liable for any damages arising from or related to:
Inability to access or use the website
Any alleged non-compliance with accessibility laws or regulations
Any disruption or errors in the functionality of accessibility features
By using this website, you agree to hold us harmless from any claims related to website accessibility issues. We are committed to addressing accessibility barriers in good faith but cannot guarantee immediate resolution in all cases.
Contact Us
If you have any questions about our accessibility efforts or encounter any barriers while using our website, please contact us.
California Residents Proposition 65. This product can expose you to chemicals including Flame Retardants, Formaldehyde, Phthalates,, PFOA (perfluorooctanoic acid) and PFOS (perfluorooctane sulfonate), which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov/furniture
General Terms & Conditions — Online and In Store Orders
All confirmed Online and In Store orders are subject to our terms and conditions below. Please note these terms are related to orders placed within the continental United States. For Canadian and International orders, please reference their unique terms and conditions at time of ordering and purchase. Special Orders are subject to different terms and conditions.
Payment Methods and Terms — Online and In Store Orders
We accept Visa, MasterCard, and American Express for online orders. Online or in store orders that total over $25,000 USD will be subject to a 3% credit card service fee. Full payment is required to secure the available inventory.
Lead Times — Online and In Store Orders
Ready to Ship or In Stock Orders
Please allow 2-3 business days to process your order for shipping/pickup. Shipping and delivery delays are outside of our control.
Care and Maintenance:
It is the client’s responsibility to properly maintain and care for their furniture. Any spills should be wiped up immediately, heat protectants should be used, and proper care instructions should be followed. We always recommend the use of outdoor covers on outdoor furniture when not in use to prolong the lifespan. Further care instructions can be found on our website.
Natural Finish, Wood, and Limestone Disclaimer:
Most of our case goods are composed of solid wood or a combination of hardwood veneers and are finished with semi-transparent stains that highlight each piece and their unique identity. Our earthy plaster limestone finish is also comprised of natural materials. As a result, our products may vary in shade, texture or markings. These are not considered defects of the product, but rather a beautiful reminder of their organic composition.
Shifting in nature may occur, which often results in cracking. This is a completely normal response to the furniture's environment and is not considered a defect. The best way to mitigate this is by maintaining moderate temperature and humidity levels in your home.
Special order items and samples may vary slightly based on dye lot variances in the material. Muskoka Living does not claim responsibility for these variances.
Dimension Variance Disclaimer:
All special-order items are subject to a 0.5” variance in dimension.
Prop 65 Warning: These products can potentially expose you to chemicals including Flame Retardants, Formaldehyde, Phthalates, PFOA (perfluorooctanoic acid) and PFOS (perfluorooctane sulfonate), which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov/furniture
Intellectual Property:
All designs from our collection are the property of Muskoka Living and cannot be used, reproduced or distributed without our written consent. Muskoka Living reserves the right to advertise custom fabrication orders on their platforms.
Return Policy
Made to Order/Special Order Items
All Made-to-Order/Special Order items are final sale and cannot be cancelled, changed, returned, or exchanged.
Ready to Ship Items
Accessories, Decor, Rugs, Lamps
Ready to Ship items are eligible for exchange or store credit within 14 days of the date the item was purchased and are subject to a 15% restocking fee. Shipping, handling, and other charges are not refundable. You will need to arrange to have the items shipped or delivered back to our facility in Gardena. Upon inspection that the items are in perfect condition, the store credit will be issued or exchange will be processed.
In Stock Furniture Items
All In Stock or Annex/Sale Furniture
All In Stock Furniture items are final sale and cannot be cancelled, changed, returned or exchanged.
How to Return Eligible Items
Email us at info@muskokaliving.com with your order number, the item(s) you'd like to return, and the reason for the return. We'll get back to you within 48 hours.
Pack your return securely and send us the tracking number once it's on the way. Please note: we can't be responsible for any items lost or damaged during return shipping, so make sure everything is packaged properly.
Ship returns to: RETURNS MLI USA, LLC 17920 S Figueroa St Gardena, CA 90248
Once we receive the return, please allow 5–7 business days for your store credit to be processed.
Shipping & Delivery
GENERAL SHIPPING POLICY
Shipping - USA We currently ship eligible orders within the continental United States only. At this time, we are unable to deliver to Hawaii or Alaska.
Shipping - Canada Canadian customers are welcome to contact us at portcarling@muskokaliving.ca to request a tailored shipping quote or to inquire about upcoming delivery opportunities to Canada.
Shipping - Internationally Unfortunately we do not currently ship internationally. You are welcome to engage your own shipping company to pickup at our Gardena, CA warehouse, however.
SHIPPING/DELIVERY OPTIONS - USA
1. Made-to-Order Furniture
To arrange shipping for made-to-order pieces, please reach out to your Sales Representative or email info@muskokaliving.com.
Deliveries are coordinated through independent shipping partners.
Pricing does not include packing, freight, handling, insurance, or applicable taxes.
We highly recommend white glove delivery for these items. This service is performed by experienced professionals and typically costs 10–20% of your order total.
Due to the nature and value of our furniture, we do not suggest using standard freight carriers (LTL) for delivery.
You're also welcome to arrange your own transport and collect your items from our warehouse in Gardena, CA.
Additional Information:
It is the customer’s responsibility to ensure the items will fit through all entry points (e.g., doorways, staircases, elevators).
All orders are available for pickup FOB from our Los Angeles, CA facility.
Protective packaging (e.g., crating/cartoning) is available for an additional fee and is not included in the product price.
If your delivery involves stairs or requires a Certificate of Insurance (COI), this must be communicated during the quoting process. Please note we do not offer umbrella COI coverage.
Any damage must be noted at the time of delivery on the shipper’s Bill of Lading immediately, before they leave the resident. Claims must be resolved directly with the shipping provider, as Muskoka Living is not liable for damages incurred in transit.
2. Ready-to-Ship Items
Products that qualify for parcel delivery will have shipping rates calculated automatically at checkout.
Most shipments are handled via UPS.
Please allow 2-3 business days for processing prior to shipment.
A shipping confirmation and tracking information will be provided once your order is on its way.
We do not offer international shipping at this time.
3. In-Stock Furniture
Shipping options for in-stock furniture will be displayed at checkout. For purchases exceeding $25,000 USD, you will be prompted to contact us directly to coordinate payment and delivery.
a) Warehouse Pickup – Gardena, CA Pickups are free and available at 17920 S Figueroa St, Gardena. Appointments are required and can be scheduled on Mondays and Tuesdays between 8am and 1pm. Customers may use their own vehicle or arrange for a third-party pickup. b) Local White Glove Delivery – Greater Los Angeles Area We work with a local third-party delivery company to offer premium delivery service to select nearby regions including Los Angeles, Orange County, Calabasas, Sherman Oaks, Encino, and surrounding areas. Delivery fees are calculated based on your zip code and the value of your order.
c) Southern California White Glove Delivery If you are located elsewhere in Southern California, please get in touch for a customized delivery quote.
d) Delivery Outside of Southern California We’re happy to provide a shipping estimate for areas beyond Southern California. Please contact us for details.
Accessibility (Note on Home Access)
It is the customer’s responsibility to ensure the item(s) will fit through all access points, including hallways, stairwells, elevators, and doorways. Returns will not be accepted if delivery is not possible. In such cases, items will be left curbside or will have to be returned to our warehouse at the expense of the client. If there is uncertainty about items fitting, we would suggest scheduling a check measure with the delivery company.
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