Terms
General Terms & Conditions — Online and In Store Orders
All confirmed Online and In Store orders are subject to our terms and conditions below. Please note these terms are related to orders placed within the continental United States. For Canadian and International orders, please reference their unique terms and conditions at time of ordering and purchase. Special Orders are subject to different terms and conditions.
Payment Methods and Terms — Online and In Store Orders
We accept Visa, MasterCard, and American Express for online orders. Online or in store orders that total over $25,000 USD will be subject to a 3% credit card service fee. Full payment is required to secure the available inventory.
Lead Times — Online and In Store Orders
Ready to Ship or In Stock Orders
Please allow 2-3 business days to process your order for shipping/pickup. Shipping and delivery delays are outside of our control.
Care and Maintenance:
It is the client’s responsibility to properly maintain and care for their furniture. Any spills should be wiped up immediately, heat protectants should be used, and proper care instructions should be followed. We always recommend the use of outdoor covers on outdoor furniture when not in use to prolong the lifespan. Further care instructions can be found on our website.
Natural Finish, Wood, and Limestone Disclaimer:
Most of our case goods are composed of solid wood or a combination of hardwood veneers and are finished with semi-transparent stains that highlight each piece and their unique identity. Our earthy plaster limestone finish is also comprised of natural materials. As a result, our products may vary in shade, texture or markings. These are not considered defects of the product, but rather a beautiful reminder of their organic composition.
Shifting in nature may occur, which often results in cracking. This is a completely normal response to the furniture's environment and is not considered a defect. The best way to mitigate this is by maintaining moderate temperature and humidity levels in your home.
You can read more about this here: https://muskokaliving.ca/pages/wood.
Fabric Dye Lot Disclaimer:
Special order items and samples may vary slightly based on dye lot variances in the material. Muskoka Living does not claim responsibility for these variances.
Dimension Variance Disclaimer:
All special-order items are subject to a 0.5” variance in dimension.
Prop 65 Warning:
These products can potentially expose you to chemicals including Flame Retardants, Formaldehyde, Phthalates, PFOA (perfluorooctanoic acid) and PFOS (perfluorooctane sulfonate), which are known to the State of California to cause cancer or birth defects or other reproductive harm.
For more information go to www.P65Warnings.ca.gov/furniture
Intellectual Property:
All designs from our collection are the property of Muskoka Living and cannot be used, reproduced or distributed without our written consent. Muskoka Living reserves the right to advertise custom fabrication orders on their platforms.