SPECIAL ORDERS:

QUOTATIONS ARE VALID FOR 7 DAYS ONLY.

SPECIAL ORDER ITEMS ARE MADE-TO-ORDER AND CANNOT BE ALTERED OR CANCELLED ONCE THE ORDER HAS BEEN PLACED. SPECIAL ORDER ITEMS ARE ALL FINAL SALE.

SPECIAL ORDER ITEMS MUST BE SIGNED OFF BY THE CLIENT PRIOR TO AND IN ORDER TO ENTER PRODUCTION. IT IS THE CLIENT’S RESPONSIBILITY TO CONFIRM MEASUREMENTS OF CUSTOM PIECES AND HOW THEY WORK WITHIN THEIR CURRENT HOME AND ALONGSIDE THEIR EXISTING PIECES.

THERE MAY BE ERRORS IN THE PRICES, DESCRIPTIONS, OR IMAGES OF CERTAIN MERCHANDISE, AND WE RESERVE THE RIGHT TO RESTRICT ORDERS OF THOSE ITEMS AND CORRECT ANY ERRORS, INACCURACIES, OR OMISSIONS.

PAYMENT POLICY:

AN 100% DEPOSIT IS REQUIRED TO PLACE YOUR ORDER.

ANY BALANCES ARE DUE WITHIN 2 WEEKS OF ORDER COMPLETION.

WE ACCEPT ACH AND CREDIT CARD. ALL CREDIT CARD PAYMENTS ARE SUBJECT TO A 3% SERVICE FEE.

RETURN POLICY:

SPECIAL ORDER ITEMS ARE ALL FINAL SALE.

ANNEX/SALE/CLEARANCE/IN STOCK ITEMS ARE SOLD AS-IS, ARE FINAL SALE, AND WARRANTY VOID.

ITEMS NOT ELIGIBLE FOR RETURN: BEDDING, BEDDING INSERTS, AND MATTRESSES.

DELIVERY AND STORAGE POLICY:

CLIENTS MUST TAKE POSSESSION OF THEIR ITEMS WITHIN 7 DAYS AFTER NOTIFICATION OF COMPLETION.

PICKUP CAN BE FACILITATED FROM OUR LA FACILITY, LOCATED AT: 17920 S FIGUEROA STREET, GARDENA, CA, 90248. SHIPPING CAN BE ACCOMMODATED BY A THIRD-PARTY SHIPPING PROVIDER, ORGANIZED BY THE CLIENT. MUSKOKA LIVING DOES NOT OFFER DIRECT SHIPPING TO CLIENTS AND IS NOT LIABLE FOR ANY DAMAGES INCURRED DURING THE SHIPPING PROCESS. EXTENSIVE INSPECTION IMAGES ARE TAKEN CONFIRMING THE STATE OF PIECES WHEN THEY DEPART OUR FACILITY.

IT IS THE CLIENT’S RESPONSIBILITY TO ENSURE THAT EVERYTHING FITS INTO THEIR HOME. ITEMS MAY NOT BE RETURNED OR EXCHANGED AS A RESULT OF ANY CHALLENGES.

LEAD TIMES:

MUSKOKA LIVING ATTEMPTS TO PROVIDE THE MOST ACCURATE LEAD TIME AFTER YOUR ORDER IS FINALIZED. DUE TO THE HIGH DEMAND FOR OUR PRODUCTS AND IN THE EVENT OF AN UNFORESEEN DELAY WITH PRODUCTION, THE ESTIMATED LEAD TIME IS SUBJECT TO CHANGE. SHOULD THIS OCCUR, YOU WILL BE NOTIFIED OF CHANGES TO THE ITEM(S) IN YOUR ORDER. PLEASE NOTE, LEAD TIMES DO NOT INCLUDE SHIPPING TIMES.

CARE AND MAINTENANCE:

IT IS THE CLIENT’S RESPONSIBILITY TO PROPERLY MAINTAIN AND CARE FOR THEIR FURNITURE. ANY SPILLS SHOULD BE WIPED UP IMMEDIATELY, HEAT PROTECTANTS SHOULD BE USED, AND PROPER CARE INSTRUCTIONS SHOULD BE FOLLOWED. WE ALWAYS RECOMMEND THE USE OF OUTDOOR COVERS ON OUTDOOR FURNITURE WHEN NOT IN USE TO PROLONG THE LIFESPAN. FURTHER CARE INSTRUCTIONS CAN BE FOUND ON OUR WEBSITE.

NATURAL SOLID WOOD DISCLAIMER:

MOST OF OUR CASE GOODS ARE COMPOSED OF SOLID WOOD OR A COMBINATION OF HARDWOOD VENEERS AND ARE FINISHED WITH SEMI-TRANSPARENT STAINS THAT HIGHLIGHT EACH PIECE AND THEIR UNIQUE IDENTITY. OUR EARTHY PLASTER LIMESTONE FINISH IS ALSO COMPOSED OF NATURAL MATERIALS. AS A RESULT, OUR PRODUCTS MAY VARY IN SHADE, TEXTURE, OR MARKINGS. THESE ARE NOT CONSIDERED DEFECTS OF THE PRODUCT, BUT RATHER A BEAUTIFUL REMINDER OF THEIR ORGANIC COMPOSITION.

SHIFTING IN NATURE MAY OCCUR, WHICH OFTEN RESULTS IN CRACKING. THIS IS A COMPLETELY NORMAL RESPONSE TO THE FURNITURE'S ENVIRONMENT AND IS NOT COVERED UNDER OUR WARRANTY. THE BEST WAY TO MITIGATE THIS IS BY MAINTAINING MODERATE TEMPERATURE AND HUMIDITY LEVELS IN YOUR HOME. YOU CAN FIND MORE INFORMATION ABOUT THIS ON OUR WEBSITE.

FABRIC DYE LOT DISCLAIMER:

SPECIAL ORDER ITEMS AND SAMPLES MAY VARY SLIGHTLY BASED ON DYE LOT VARIANCES IN THE MATERIAL. MUSKOKA LIVING DOES NOT CLAIM RESPONSIBILITY FOR THESE VARIANCES.

DIMENSION VARIANCE DISCLAIMER:

ALL SPECIAL-ORDER ITEMS ARE SUBJECT TO A 0.5” VARIANCE IN DIMENSION.

WARRANTY INFORMATION:

MUSKOKA LIVING INTERIORS AND MLI USA, LLC (“THE COMPANY”) WARRANTS ITS PRODUCTS TO BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL RESIDENTIAL USE AND SERVICE. THE COMPANY’S LIMITED WARRANTY DOES NOT APPLY TO FABRIC OR ANY GOODS THAT ARE NOT MANUFACTURED BY THE COMPANY. THE COMPANY’S SOLE AND EXCLUSIVE OBLIGATION UNDER ITS LIMITED WARRANTY IS TO REPAIR OR REPLACE AT THE COMPANY’S DISCRETION, ALL PRODUCTS THAT ARE RETURNED TO IT WITHIN THE APPLICABLE WARRANTY PERIOD AND JUDGED BY THE COMPANY TO BE DEFECTIVE.

OUR WARRANTY DOES NOT APPLY TO: ANNEX/SALE PIECES, FABRIC OR MATERIALS THAT ARE NOT SUPPLIED BY THE COMPANY, PIECES MADE OR INTENDED FOR OUTDOOR USE, AMONGST OTHERS MENTIONED IN OUR COMPLETE WARRANTY. PLEASE FIND A DETAILED BREAKDOWN OF OUR WARRANTY BY CLICKING ON THE WARRANTY TAB BELOW.